Customer Success Manager NL

Job description

About Omnia

We are an ambitious scale-up, with a winning mindset and passion for consistently offering the best pricing platform to online retailers and brands. Our software plays a key role in their customer’s strategy, by providing competitive data, pricing insights, and dynamic pricing. We are currently the European market leader, but our ambitions go beyond Europe: we've only just begun.


About the role

As a Customer Success Manager, you play a key role in the customer lifecycle. Your weekly agenda is filled with customer meetings, one or two customer onboardings, maybe a Strategically Business Review with one of your accounts, and team meetings to share your victories and struggles. Next to your commercial and strategic tasks, you also have operational work, where you dive into our portal and crunch some data to see how your accounts are performing.

You’ll be responsible for cross and upselling, which comes naturally to you because you know how your customers can benefit from Omnia and how we can help them achieve their goals. You also play an important role internally, bringing customer feedback to our Product team.


What will you be involved in?

  • You are the CSM for Omnia’s Dutch and international mid-market customers, ensuring customers achieve value (ROI) out of our product;

  • Build a value-based relationship with your customers;

  • Driving renewals by making sure customers achieve value through the Omnia product;

  • Identifying and leading up- and cross-selling with your accounts;

  • Creating brand advocates and sharing success cases;

  • Continuously tracking customer data, performing strategy sessions & customer business reviews;

  • Continuously optimizing the customer life cycle by sharing valuable insights with product, development, sales, and marketing teams.

Requirements

About you

You are a natural networker, who enjoys diversity on the job and have a hands-on attitude.

  • 2 – 5 years of relevant experience as a Customer Success Manager, or an Account Manager 

  • Relevant experience in a technology-driven company, such as an online agency, eCommerce, SaaS, or consultancy firm 

  • Experience with managing mid-market-sized clients and owning net renewal targets;

  • Interest in retail in general and e-commerce, in particular;

  • Tech-savviness - being able to communicate and explain technical concepts in simple terms

  • Curiosity and active listening skills;

  • Passion for winning and the ability to close a deal;

  • Dutch on a native level, as you will be assigned our Dutch customer base;

  • Excellent communication skills in English, this is the language we speak within Omnia;

  • A match with Omnia’s three core values


Why Omnia?

Omnia is the place where you’ll have ownership of your own growth path and development.

At Omnia, you are given freedom and flexibility, because we believe that everyone should feel free to be themselves. In a company with colleagues from all over the world, our value free to be you and me is lived by the core. We enjoy working from home but also meeting at one of our two offices and having a great time with each other.

We are a team of ambitious, smart, and eager people who support each other. We celebrate each other’s achievements and our value never stop learning encourages us to continuously share feedback with each other.

We are obsessed with excellence, which comes naturally because we love what we do.


We look forward to your application. Should you have any questions, please feel free to reach out to our recruiter, Elisa: e.mozena@omniaretail.com. 

No recruitment agencies!