Junior Consultant

Job description

Demand for Omnia is rising quickly in Europe, after successful launches with most large retailers in the Netherlands. In light of our explosive growth and ambitious plans for the future, VP of Customer Success, Haiko Krumm and the Customer Success team are ready to welcome a Junior Consultant to the team.


What are we facing?
New and innovative technologies are continuously disrupting retail. The global ecommerce market is still rapidly growing (+18% YoY). Together with our customers, we automate and optimize commercial strategies to adapt to the latest trends. Our unique position in this competitive landscape led us to become experts in pricing, marketing, SaaS and customer success. 


Through a 2-year programme, Omnia is now giving you the chance to join us on our adventure!

The first year of your career you start gaining in-depth knowledge of the product by delivering first line support to our clients. You are not part of customer service; you own it. You combine fire-fighting with continuous optimization, such as identifying improvements areas and building out our support strategy and processes. As first point of contact, you play a pivotal role in the satisfaction of our clients. When you are up and running, we expect you to spend approximately fifty percent of your time on inbound customer requests and proactive monitoring. The remaining time you will work on different Customer Success projects. Customer Success is the key discipline in successful tech companies. 


In the second year, you will transition into a more consultative, customer-facing role. You’ll accompany your colleagues on their on-site visits and learn more about the entire SaaS customer lifecycle. Together with your team members, you onboard new customers, develop and improve commercial strategies and create long-term partnerships with customers, both on a user as executive level. This helps you develop a wide range of skills in project management, consultancy and customer relationship building through both trainings and on-the-job experience.


At the end of this period, we together define what discipline you will move into as a permanent role. Depending on where you excel, this could be in the direction of an Onboarding Manager, Solution Consultant, Customer Success Manager or maybe you prefer to work in the Product, Sales or Marketing department. Show us what you got and things will find their way!


What it comes down to:

  • Educate clients on commercial strategies and configuring Omnia to tackle their needs
  • Own customer service, by tackle inbound customer requests, answer questions, bugs, incidents and requests within time and with high customer satisfaction, but also proactively monitoring data flows and client portals 
  • Be the center of our universe, constantly aligning the needs and requests of customers, Go-To-Market team, and Product & Development with questions, feedback and issues. 
  • Take ownership of projects that bring Omnia to the next level.
  • Prevent customer requests by improving Knowledge Base & University content & usage
  • Help Product and Development improve the product by providing feedback and testing new features.
  • Perform data analysis for prospective clients; helping the client to evaluate the impact of their commercial strategies.
  • Prepare customer strategy sessions/workshops and join your colleagues on these to help our clients become more mature and improve customer relationships
  • Co-create new (data driven) marketing collateral/insight dashboards/customer material

Requirements

What are we looking for?

A solution-minded, communicative person with passion for e-commerce and SaaS. You are analytical and have a pragmatic approach to solve challenges at the same time. You are able to build relationships with Omnia clients. You are a team player with a high sense of responsibility, who likes to actively contribute to the team and our service.

  • 0 - 2 years experience
  • Master's degree (such as Business Administration, Business Economics, Marketing, Business & ICT, Information Science, Computer Science or a beta study)
  • You are truly digital minded, tech-savvy and enjoy working with innovative tools
  • Diving into a dataset does not scare you, and your strong analytical skills help you to recognize patterns and anomalies
  • Being able to deep dive into a product and search for a solution
  • Ability to translate business problems into solutions, together with a commercial understanding
  • Strong communicator in English, both oral and written. Any second language is a plus
  • Customer centric, you thrive on making clients successful & happy
  • Excellent presentation and listening skills
  • Able to motivate and move people
  • You share the same DNA – we have an obsession with excellence, continuously focus on our personal and professional growth, are resilient entrepreneurs, and true collaborators
  • Eligible to work in the Netherlands

We see this role as the kick-start of your career at Omnia Retail. While getting to know our company, our customers, and all the ins and outs on customer success and our product, you will find out what future career path within the company suits you best.

What do we offer?

At Omnia, attracting and retaining top talent is one of our highest priorities. Employee happiness is important to us because we think it is vital for a thriving organization. Therefore, we offer top-notch perks and benefits to make sure we promote happiness in the best way we can:

  • Competitive salary
  • Generous pension plan
  • Full flexibility in working hours
  • Working from home and abroad flexibility
  • Choose your own devices
  • Wednesday Omnia lunches
  • Health & wellness: sponsored memberships
  • Free drinks and fresh fruits
  • Company sponsored social events
  • Recognition program
  • Excellent career growth opportunities
  • NS business cards
  • Green and flexible transportation
  • Referral bonus program
  • Extended parental leave
  • Volunteering events
  • Self-development: training and coaching

    Apply If you think this job will perfectly suit your goals and your DNA is a match. 


    Omnia - Reinventing Retail 

    Omnia is the leading SaaS solution for integrated pricing and online marketing automation. Omnia helps retailers regain control, save time and drive profitable growth. The out-of-the-box solution optimizes pricing and maximizes returns from marketing channels like Google Shopping. Omnia services more than 100 leading retailers, including Decathlon, Windeln.de, Tennis Point, Bol.com, Philips, Blokker, and Coolblue. For her clients, Omnia scans and analyzes more than 500 million price points, and makes more than 7 million price adjustments daily.