Tech Scale-up Traineeship

Job description

New and innovative technologies are continuously disrupting retail. The global e-commerce market is still rapidly growing (+18% YoY). Together with our customers, we automate and optimize commercial strategies to adapt to the latest trends. Our unique position in this competitive landscape led us to become experts in pricing, marketing, SaaS and customer success. 


Through a 2-year programme, Omnia is now giving you the chance to join us on our adventure!


The first year of your career you start gaining in-depth knowledge of the product by delivering first line support to our clients. You are not part of customer service, you own it. You combine fire-fighting with continuous optimization, such as identifying improvements areas and building out our support strategy and processes. As first point of contact, you play a pivotal role in the satisfaction of our clients. When you are up and running, we expect you to spend approximately fifty percent of your time on inbound customer requests and proactive monitoring. The remaining time you will work on different Customer Success projects. Customer Success is the key discipline in successful tech companies. 


In the second year, you will transition into a more consultative, customer-facing role and learn more about the entire SaaS customer lifecycle. You’ll contribute to new business growth by joining Account Executives on their sales meetings and play an important part in cross- and up-sell opportunities by joining Customer Success Managers on their on-site customer visits. Together with your team members, you will onboard new customers, develop and improve commercial strategies and create long-term partnerships with customers, both on a user as executive level. This helps you develop a wide range of skills in project management, consultancy and customer relationship building through both training and on-the-job experience.


At the end of this period, we will define together what discipline you will move into as a permanent role. Depending on where you excel, this could be in the direction of our Sales, Customer Success or Product Management. Show us what you have got and things will find their way!


What it comes down to:

  • Educating clients on commercial strategies and working with them to allow Omnia product add value to their business;
  • Owning customer service: inbound customer requests, questions, bugs, incidents and requests within time and with high customer satisfaction. Proactive monitoring of data flows and client portals will also be part of the job
  • Being the "centre of our universe", constantly aligning the needs, questions, feedbacks, issues and requests of customers with both Go-To-Market and Product & Development Teams 
  • Taking ownership of projects and initiatives that bring Omnia to the next level
  • Monitoring of support trends and proactive preventing of customer requests by improving the content and usage of the Knowledge Base & University 
  • Helping Product & Development with the product improvement by providing feedback and testing new features,
  • Performing data analysis for prospective clients; helping clients to evaluate the impact of their commercial strategies,
  • Preparing customer strategy sessions/workshops and joining your colleagues on these to help our clients become more mature and improve customer relationships
  • Co-creating new (data driven) marketing collateral, insight dashboards, customer material etc.


Requirements

What are we looking for?

A solution-minded, communicative person with passion for e-commerce and SaaS. You are analytical and have a pragmatic approach to solve challenges at the same time. You are able to build relationships with Omnia clients. You are a team player with a high sense of responsibility, who likes to actively contribute to the team and our service.


  • 0 - 2 years experience, we are looking for a young professional willing to start off to a great business career with Omnia, 
  • You are holding a Master's degree, such as Business Administration, Business Economics, Marketing, Business & ICT, Information Science, Computer Science or a beta study,
  • You are truly digitally minded, tech-savvy and enjoy working with innovative tools,
  • You are customer centric, you thrive on making clients successful & happy,
  • You are data driven, diving into big dataset does not scare you and your strong analytical skills will allow you to identify  patterns and anomalies,
  • You are interested and able to dive deep into a product, translate business problems into solutions, 
  • You are commercially driven, you understand business implications and context of different customers,
  • Native Dutch speaker with proficiency in English, both verbal and written. Any other language is a plus,
  • You share the same DNA – we have an obsession with excellence, continuously focus on our personal and professional growth, are resilient entrepreneurs, and true collaborators.

We see this role as the kick-start of your career at Omnia Retail. While getting to know our company, our customers, and all the ins and outs of customer success and our product, you will find out what future career path within the company suits you best.


What do we offer?

At Omnia, attracting and retaining top talent is one of our highest priorities. Employee happiness is important to us because we think it is vital for a thriving organization. Therefore, we offer top-notch perks and benefits to make sure we promote happiness in the best way we can:


  • Competitive salary
  • Stock Appreciation Rights program
  • Excellent career growth opportunities
  • Generous pension plan
  • Full flexibility in working hours
  • Working from home and abroad flexibility
  • Choose your own devices
  • Wednesday Omnia lunches
  • Health & wellness: sponsored memberships
  • Free drinks and fresh fruits
  • Company sponsored social events
  • Recognition program
  • NS business cards
  • Green and flexible transportation
  • Referral bonus program
  • Volunteering events
  • Self-development: training and coaching


More information?

Maggie Kramar, Recruitment 0621904651


No recruitment agencies please.