New and innovative technologies are continuously disrupting retail. The global e-commerce market is still rapidly growing (+18% YoY). Together with our customers, we automate and optimize commercial strategies to adapt to the latest trends. Our unique position in this competitive landscape led us to become experts in pricing, marketing, SaaS and customer success.
Through a 2-year programme, Omnia is now giving you the chance to join us on our adventure!
The first year of your career you start gaining in-depth knowledge of the product by delivering first line support to our clients. You are not part of customer service, you own it. You combine fire-fighting with continuous optimization, such as identifying improvements areas and building out our support strategy and processes. As first point of contact, you play a pivotal role in the satisfaction of our clients. When you are up and running, we expect you to spend approximately fifty percent of your time on inbound customer requests and proactive monitoring. The remaining time you will work on different Customer Success projects. Customer Success is the key discipline in successful tech companies.
In the second year, you will transition into a more consultative, customer-facing role and learn more about the entire SaaS customer lifecycle. You’ll contribute to new business growth by joining Account Executives on their sales meetings and play an important part in cross- and up-sell opportunities by joining Customer Success Managers on their on-site customer visits. Together with your team members, you will onboard new customers, develop and improve commercial strategies and create long-term partnerships with customers, both on a user as executive level. This helps you develop a wide range of skills in project management, consultancy and customer relationship building through both training and on-the-job experience.
At the end of this period, we will define together what discipline you will move into as a permanent role. Depending on where you excel, this could be in the direction of our Sales, Customer Success or Product Management. Show us what you have got and things will find their way!
What it comes down to:
What are we looking for?
A solution-minded, communicative person with passion for e-commerce and SaaS. You are analytical and have a pragmatic approach to solve challenges at the same time. You are able to build relationships with Omnia clients. You are a team player with a high sense of responsibility, who likes to actively contribute to the team and our service.
We see this role as the kick-start of your career at Omnia Retail. While getting to know our company, our customers, and all the ins and outs of customer success and our product, you will find out what future career path within the company suits you best.
What do we offer?
At Omnia, attracting and retaining top talent is one of our highest priorities. Employee happiness is important to us because we think it is vital for a thriving organization. Therefore, we offer top-notch perks and benefits to make sure we promote happiness in the best way we can:
Maggie Kramar, Recruitment 0621904651
No recruitment agencies please.