Senior Customer Success Manager

About Omnia

We are an ambitious scale-up, with a winning mind-set and passion to consistently offering the best pricing platform to online retailers and brands. Our software plays a key role in their customer’s strategy, by providing competitive data, pricing insights, and dynamic pricing. We are currently the European market leader, but our ambitions go beyond Europe: we've only just begun.

About the role

As Senior Customer Success Manager, you play a key role in the customer lifecycle. Your weekly agenda is filled by customer meetings, one or two customer onboardings, maybe a Strategically Business Review with one of your accounts, and team meetings to share your victories and struggles. Next to your commercial and strategic tasks, you also have operational work, where you dive into our portal and crunch some data to see how your accounts are performing. You also play an important role internally, bringing customer feedback to our Product team.

You’ll be responsible for cross- and upselling, which comes naturally to you because you know how your customers can benefit from Omnia and how we can help them achieve their goals. Reaching the team’s goals makes you excited and driven to brainstorm about strategies and a plan of action.

What will you be involved in?

• Driving renewals by making sure customers achieve value through the Omnia product;

• Identifying and leading up- & cross-selling with your accounts;

• Build a value-based relationship with your customers;

• Continuously tracking customer data, performing strategy sessions & customer business reviews;

• Creating brand advocates and sharing success cases;

• Continuously optimising the customer life cycle by sharing valuable insights with product, development, sales, and marketing teams.

About you

You are a natural networker, who enjoys diversity on the job and have a hands-on attitude.

• 4-6 years of Customer Success experience in a technology-driven company, preferably SaaS

• Dutch on a native level

• Experience owning net renewal targets;

• Passion for winning and the ability to close a deal;

• Interest in retail in general and e-commerce, in particular;

• Excellent communication skills, able to explain technical concepts in simple terms

• Curiosity and active listening skills;

• Excellent communication skills in English, this is the language we speak within Omnia;

• A match with Omnia’s three core values

Why Omnia?

Omnia is the place where you’ll have ownership of your own growth path and development.

At Omnia, you are given freedom and flexibility, because we believe that everyone should feel free to be themselves. In a company with colleagues from all over the world, our value free to be you and me is lived by the core. We enjoy working from home but also meeting at one of our two offices having a great time with each other.

We are a team of ambitious, smart and eager people who support each other. We celebrate each other’s achievements and our value never stop learning encourages us to continuously share feedback with each other.

We are obsessed with excellence, which comes naturally because we love what we do.

Interested? We are looking forward to your application!

Questions? Feel free to reach out to Elisa, our recruiter: e.mozena@omniaretail.com

No recruitment agencies, please!