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Tech Support Specialist

  • Amsterdam, Noord-Holland, Netherlands
Go2Market (Commercial team)

Job description

About Omnia

We are an ambitious scale-up, with a winning mind-set and passion to consistently offering the best pricing platform to online retailers and brands. Our software plays a key role in their customer’s strategy, by providing competitive data, pricing insights, and dynamic pricing. We are currently the European market leader, but our ambitions go beyond Europe: we've only just begun.

About the job

As a tech support specialist, you will play a crucial role in providing technical assistance and support to our customers, and become an Omnia expert! This will involve troubleshooting issues, resolving technical problems, answering inquiries, and guiding users through various functionalities. Additionally, you will also collaborate with other teams to address complex problems and ensure a positive customer experience.

What will your responsibilities be?

  • Owning customer service, by answering questions, handling bugs, incidents and requests within time and with high customer satisfaction

  • Being able to prevent churn and realize upsell independently;

  • Aligning priorities and solutions with Product & Development;

  • Proactively monitoring data flows, health checks and client portals;

  • Preventing customer requests by improving Knowledge Base, helping the Product- and Development team improving the product by providing feedback;

  • Take ownership of projects that bring Omnia & her customers to the next level;

Job requirements

About you

We are looking for someone with strong communication skills, technical proficiency, and a customer-focused approach to problem-solving.

In addition, you will also bring to the team:

  • You have between one to three years of experience in Tech Support

  • Vocational study or recent graduate with a Bachelor’s degree

  • Living in the Amsterdam area

  • Tech-savvy

  • Customer-oriented

  • German or Dutch are a big plus

If you have worked in a customer support role, did not have exposure to tech support yet but is tech-savvy and is interested in learning more about our product and becoming an expert on it, we are looking forward to receiving your application!

Why Omnia?

Omnia is the place where you’ll have ownership of your own growth path and development.

At Omnia, you are given freedom and flexibility, because we believe that everyone should feel free to be themselves. In a company with colleagues from all over the world, our value free to be you and me is lived by the core. We enjoy working from home but also meeting at one of our two offices having a great time with each other.

We are a team of ambitious, smart and eager people who support each other. We celebrate each other’s achievements and our value never stop learning encourages us to continuously share feedback with each other.

We are obsessed with excellence, which comes naturally because we love what we do.

Please be aware that we are only considering candidates already living in the Netherlands for this role.

Interested? We are looking forward to your application!

Questions? Feel free to reach out to Elisa, our recruiter:

No recruitment agencies, please!


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